Frequently Asked Questions
Everything you need to know about Naturecan fashion and your orders.
What sustainable materials do you use in your clothing?
Naturecan is committed to eco-friendly fashion. We primarily use organic cotton, recycled polyester, and sustainable hemp fibers to ensure our garments are both high-quality and kind to the planet.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Clearpay.
Are your manufacturing processes ethical?
Yes, we partner exclusively with factories that hold certifications for fair labor practices and safe working conditions. We conduct regular audits to ensure our ethical standards are strictly maintained.